We want all our customers to be happy. If you are not completely satisfied with any of the goods you purchased from ZED'S PARTY LTD, please contact us via our Contact page.

Returns eligibility

To return items that have been purchased from us, the following criteria must be met:

• The item must be eligible for return; see the exemptions below
• You must return the item to us within 30 days, starting from the date of delivery
• The item must be unopened, unworn or unused, in the original undamaged packaging and in a resaleable condition

The following items are not eligible for return:

• Custom made or personalised products
• Perishable goods such as food, flowers, or plants
• Personal care goods such as beauty products or earrings
• Hazardous materials such as liquids or gases (e.g. helium)

Damaged, missing or incorrect products

Please inspect your order upon receipt and contact us within 48 hours if any of the following occur:

• An item is defective or damaged
• An item is incorrect
• An item is missing from your order

When contacting us about damaged items, please include a photo of the item and both the inner and outer packaging.

Exchanges

We cannot exchange items; if you change your mind about an item or items you can return them subject to the terms above, and then place a new order for your preferred items.

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund was approved.

If approved, your payment will be refunded to your original payment method within 5 working days. Please remember it can take some time for your bank or credit card company to process the refund.

If for any reason your return cannot be accepted, we will contact you via email or phone to discuss the reasons and the options available.

Contact us about a return

To contact us about starting a return or another issue, please use our Contact page. Please use “Return” or your order reference in your message so we can help you quickly.

Registered office: ZED'S PARTY LTD, 3 Dragonfly Lane, Winkleigh, England, EX19 8DE (Company registration: 15289352)